Intelligent AI Chatbot System

Project Overview

An intelligent customer service automation system powered by natural language processing and machine learning. The chatbot handles customer inquiries, provides personalized recommendations, and integrates seamlessly with existing systems.

Challenges

• Training the AI model with limited customer service data
• Integrating with multiple backend systems and APIs
• Ensuring natural conversation flow and context awareness
• Maintaining high accuracy while handling diverse queries

Technologies Used

• Python
• TensorFlow
• NLP
• Dialogflow
• Node.js
• MongoDB

Results & Impact

• Response Accuracy: 92% Correct response rate
• Customer Satisfaction: 4.65 User satisfaction score
• Cost Reduction: -65% Customer service costs
• Response Time: 0.3s Average response speed

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