Project Overview

A custom CRM platform for managing customer relationships, sales pipelines, and support tickets. Features include advanced search, reporting, and integration with email and telephony.

Challenges & Solutions

• Migrating legacy data from multiple sources
• Real-time sync with external communication tools
• Role-based access and security
• Customizable workflow automation

Technologies Used

• Angular
• Node.js
• MySQL
• Twilio API
• AWS S3

Results & Impact

• Sales Efficiency: +38% (Faster deal closure)
• Support Response: -50% (Reduced ticket response time)
• Data Accuracy: +99.5% (Improved data integrity)
• User Adoption: +90% (Staff using new system)

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